Billing
Refund policy
Last updated: September 2026
1. Subscription charges
Subscription fees are billed in advance according to the billing cycle selected at checkout. Charges are non-refundable except where required by law or as described below.
2. Usage-based credits
Credits purchased for usage-based access are generally consumed as you generate content. If a purchase was made in error or the service failed materially, credit disputes may be reviewed on a case-by-case basis.
3. Cancellation
You may cancel a recurring subscription at any time from your account settings. Cancellation stops future billing, and access continues until the end of the current billing period unless otherwise stated.
4. Refund requests
Refund requests may be considered for duplicate charges, unauthorized transactions, or service failures that materially prevent use of the platform. Requests should be sent to support@expressiveai.online.